Your privacy matters to us. This Privacy Policy explains exactly what personal data PH 29 collects, why we collect it, how we use and protect it, and what rights you have as a player based in the Philippines.
PH 29 ("we," "us," "our") is committed to protecting the privacy and personal data of every player who uses our online gaming platform. We understand that trust is the foundation of any relationship between a player and their gaming platform — and that trust starts with being transparent about how we handle your information.
This Privacy Policy sets out in clear terms what personal data PH 29 collects from you, the purposes for which that data is processed, the legal bases on which we rely, how long we retain it, who we may share it with, and the rights you hold as a data subject under Philippine law. We have written this policy to be as straightforward as possible — no unnecessary legal jargon, no vague catch-all clauses.
PH 29 operates as the data controller for all personal data collected through the Platform. If you have any questions about this policy or how your data is handled, please refer to Section 14 for our contact details.
PH 29 collects only the personal data that is necessary for the purposes described in this policy. The categories of data we collect include:
PH 29 collects personal data through the following channels:
| Collection Method | Examples |
|---|---|
| Direct submission | Account registration form, KYC document upload, support ticket, deposit or withdrawal request |
| Automated collection | Cookies, server logs, session tracking, device fingerprinting during Platform use |
| Payment processors | Transaction confirmation data from GCash, PayMaya, BPI, BDO, and Metrobank integrations |
| Identity verification providers | KYC verification results from third-party identity verification services |
| Regulatory sources | Self-exclusion lists, AML watchlists, and sanctions databases as required by law |
PH 29 uses your personal data only for legitimate, specified purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. Our primary uses are:
To create and maintain your PH 29 account, verify your identity and age (21+), process deposits and withdrawals, deliver game services, and provide customer support. This is the core purpose for which most of your data is collected and is necessary for the performance of our contract with you.
To comply with our obligations under Philippine law, including anti-money laundering (AML) requirements, responsible gaming regulations, and any directives issued by relevant regulatory authorities. This includes screening your details against sanctions lists and self-exclusion registers, and retaining transaction records for the legally required period.
To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, and other prohibited conduct as described in our Terms & Conditions. PH 29 uses automated and manual monitoring tools for this purpose. Where fraud is detected, we may share relevant data with law enforcement authorities.
To monitor gaming behaviour for signs of problem gambling, enforce deposit limits and self-exclusion requests, and provide you with responsible gaming tools and information. PH 29 takes its duty of care to Filipino players seriously and uses data analysis to identify players who may need support.
To send you information about PH 29 promotions, bonuses, and new game releases where you have given your consent to receive such communications. You may withdraw your marketing consent at any time by updating your account preferences or contacting support. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal.
To analyse aggregated, anonymised usage data to improve the performance, design, and content of the PH 29 Platform. This analysis does not identify individual players and is used solely to enhance the overall user experience.
Under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, PH 29 relies on the following legal bases for processing your personal data:
PH 29 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:
We engage trusted third-party service providers who process data on our behalf under strict contractual data processing agreements. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, cloud hosting and infrastructure providers, and customer support platform operators. All service providers are required to process your data only as instructed by PH 29 and to maintain appropriate security standards.
PH 29 may disclose your personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by law, court order, or regulatory directive. This includes disclosures required under AML legislation and responsible gaming regulations.
In the event of a merger, acquisition, or sale of all or part of PH 29's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to how your data is processed.
We may share your data with third parties in other circumstances where you have given your explicit prior consent to such sharing.
PH 29 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the Platform is used.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Session management, login authentication, security tokens | No — required for Platform to function |
| Functional | Language preferences, game settings, responsible gaming tool states | Yes, via browser settings |
| Analytics | Aggregated usage statistics to improve Platform performance and design | Yes, via cookie consent settings |
| Marketing | Personalised promotion delivery based on Platform activity (with consent only) | Yes, via cookie consent settings |
You can manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies will affect the functionality of the PH 29 Platform and may prevent you from accessing certain features.
PH 29 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:
When personal data is no longer required, PH 29 will securely delete or anonymise it in accordance with our internal data disposal procedures.
PH 29 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by PH 29. To exercise any of these rights, please contact us using the details in Section 14.
Under RA 10173, every PH 29 player has enforceable rights over their personal data. Here is what each right means in practice.
Request a copy of the personal data PH 29 holds about you, including what it is, where it came from, and how it is being used.
Ask us to correct any inaccurate or incomplete personal data we hold about you. We will action verified correction requests promptly.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Object to the processing of your personal data for direct marketing purposes at any time. We will stop processing for that purpose immediately.
Receive a structured, machine-readable copy of the personal data you provided to PH 29, where technically feasible.
Lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe PH 29 has not handled your data lawfully.
The PH 29 Platform is strictly intended for individuals who are 21 years of age or older. PH 29 does not knowingly collect personal data from persons under the age of 21. Age verification is conducted as part of the account registration and KYC process.
If PH 29 becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data, and return any deposits made, in accordance with our Terms & Conditions. If you believe a minor has registered on the PH 29 Platform, please contact us immediately using the details in Section 14.
The PH 29 Platform may contain references to third-party services such as payment providers. PH 29 is not responsible for the privacy practices of any third-party service. When you interact with a third-party payment provider such as GCash, PayMaya, BPI, BDO, or Metrobank, your data is subject to that provider's own privacy policy. We encourage you to review the privacy policies of any third-party services you use in connection with your PH 29 account.
PH 29 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes, we will notify you by posting a prominent notice on the Platform or by sending an email to your registered address at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this policy indicates when the most recent revision was made. Your continued use of the PH 29 Platform after the effective date of any revised policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should cease using the Platform and may request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by PH 29, please contact our Data Privacy Officer through the following channels:
PH 29 aims to respond to all data privacy requests within ten (10) business days. For complex requests — such as data subject access requests or erasure requests — we may require up to thirty (30) days, in which case we will notify you of the extended timeline.
If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for enforcing RA 10173.
Every data exchange between your device and PH 29 is protected by SSL/TLS encryption. Your personal and financial information travels securely — no exceptions.
PH 29 verifies every player's identity before processing withdrawals. This protects you from fraud and ensures your account can only be accessed by you.
PH 29 never sells, rents, or trades your personal data to third-party marketers. Your information is used only for the purposes described in this policy.
Our data practices are fully aligned with the Philippine Data Privacy Act of 2012. You have enforceable rights over your data, and we honour every one of them.
We keep your data only as long as legally required or operationally necessary. When the retention period ends, your data is securely deleted or anonymised.
Our Data Privacy Officer is reachable via live chat or email. Data access, correction, and deletion requests are handled within 10 business days.
Now that you know how PH 29 handles your data, explore our full game library — slots, bingo, live casino, and more — with the confidence that your information is in safe hands.
21+ only. Please play responsibly. For support, visit our Responsible Gaming page.